To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Most products can be returned within 30 days of purchase, in their original packaging and in resalable condition. An industry standard restocking fee applies to returned products. The fees are 20% for weathervanes, finials, outdoor decor, and accessories, 30% for cupolas and 50% for extra large cupolas (60" sq and bigger). We are not responsible for return shipping charges or the original shipping charges. No items will be accepted for return without a Return Authorization from us. Call 1(888)408-5244 if you have any questions.
After 30 days items can no long be returned. No items ordered in a custom finish 'green patina copper, gold leaf, and clear coated copper' will be returned.
Because most of our weathervanes and cupolas are hand crafted right here in the USA they are built to order. This means that some of them may take 2-4 weeks to ship out. If you choose to cancel your order while it is being constructed you may still be subject to a restocking fee as this product was originally being built per your request.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.