Ordering, Payment, and Shipping Information
Ordering: Product ordering can be done in the following methods:
1.) Online: Our secure online ordering system accepts credit cards (Visa, Mastercard, Discover, and American Express). With our secure method of credit card payment, your private information is never known (including to our staff members).
2.) Telephone: 1(888)408-5244
Feel free to call us to place orders over the phone, we are always ready to help!
Note: If you live outside of the continental US (Hawaii, Alaska, or Canada) please call to order.
Payment: Methods of payment are...
1.) Credit Card (Mastercard, Visa, and Discover)
2.) Personal and business check (checks must "clear" prior to product shipment)
Cupolas are shipped in the following ways.
16” – 24” cupolas are shipped via UPS or Fed Ex Ground. 30” – 72” cupolas are shipped via motor freight.
16” – 36” cupolas are generally shipped in 2-3 weeks. 42” – 72” cupolas are shipped in 4-5 weeks.
Note: These are only approximate shipping times. At times, it may take an additional week to receive your order.
Weathervanes, Finials and Parts/Mounts generally ship within 1-5 days.
If you are in a hurry, please call/e-mail to discuss rush shipping at an additional cost.
Damaged Merchandise: While we do our best to insure all products are shipped with the utmost care, damages, although rare, can happen. If you receive damaged merchandise please keep all packaging materials as the merchandise and packaging materials will be picked up and inspected by UPS/Fed Ex (or freight carrier) and returned to us at no expense to you. Contact us immediately (within 72 hours) of receiving damaged merchandise at 1(888)408-5244. We will, in the meantime, re-ship a new product(s) at no expense to you!
Note: When receiving a freight delivery inspect the package(s) on the spot. Do not sign for the items until you thoroughly check everything over. If you notice damage, have it noted by the driver, and give us a call. Don't refuse delivery, we will get it taken care of.
Returned Products: Most products can be returned within 30 days of purchase, in their original packaging and in resalable condition. An industry standard restocking fee applies to returned products. The fees are 20% for weathervanes, finials, and accessories, 30% for cupolas and 50% for extra large cupolas (60" sq and bigger). We are not responsible for return shipping charges or the original shipping charges. No items will be accepted for return without a Return Authorization from us. Call 1(888)408-5244 if you have any questions.
After 30 days items can no long be returned. No items ordered in 'patina finish' will be returned.
Because most of our weathervanes and cupolas are hand crafted right here in the USA they are built to order. This means that some of them may take 2-4 weeks to ship out. If you choose to cancel your order while it is being constructed you may still be subject to a restocking fee as this product was originally being built per your request.
Important: No return can be accepted without our prior authorization. Please call 1(888)408-5244 or email firstname.lastname@example.org to receive a Return Authorization Number (RA#). Returns without this number will be refused.
To Make a Return, Simply:
Repack your product with all of its components back into its original packaging.
Contact us at email@example.com to inform us of your return and find out the proper address to ship the unit.